The 10th step is to become a master conversationalist. Make it your goal to become the kind of person everyone would love to talk with.

• Smile

• Make eye contact

• Be sincerely interested in what the other person saying

• Ask open-­‐ended questions during the conversation

• Wait 3 to 5 seconds before responding

• Nod

• Be agreeable

• Don’t disagree unless you have to. If you must disagree use a 3rd person to do so. For example, “If someone said…”

• Generally, try to create an environment where the other person feels better about him or herself as a result of being around you

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